User Researcher - Startup in the Building Industry

Hiring - User Researcher

About Adroit Cloud Consulting

Adroit Cloud Consulting is an established industry-leading DevOps and digital transformation consultancy founded and led by engineers with deep technical expertise. Our mission is to empower organisations to navigate the complexities of the digital landscape with precision and innovation. We are not just consultants but architects, engineers, and project managers dedicated to delivering solutions that drive measurable value and lasting impact for our clients.

As an ISO-27001 and ISO-9001 certified company, we are committed to the highest security and quality standards. Every project we undertake is guided by these principles, ensuring that our clients receive the peace of mind that comes from knowing we're built on a foundation of quality and security.

Job Description

We are seeking a User Researcher to join an early-stage startup revolutionising the UK building and construction industry. This is a unique opportunity to shape the direction of a transformative product aimed at addressing trust, quality assurance, and professional standards in the construction sector.

Background

The UK building and construction industry faces significant challenges around trust, quality assurance, and professional standards. Homeowners frequently report difficulties finding and working with tradespeople, while skilled professionals struggle to differentiate and market themselves in an increasingly crowded market. These challenges result in stressful experiences, financial disputes, and poor outcomes for all parties involved.

We are an early-stage startup committed to understanding and addressing these industry-wide challenges by deeply understanding homeowners' and tradespeople's experiences, needs, and pain points.

The Challenge

We need to explore and validate how technology can improve the builder-customer relationship, initially focusing on creating value for tradespeople. Our research should uncover:

  • Current workflows, productivity bottlenecks, and pain points
  • Tools and systems they currently use
  • Business management challenges
  • Marketing and customer acquisition methods
  • Payment and project management practices

The Vision

We aim to transform how construction projects are delivered in the UK. Our long-term vision features a two-sided marketplace, with facilities like escrow and project tracking. Our initial focus is creating value for tradespeople through a mobile-first platform that will address and support their underserved needs.

Objectives and Key Results

  • Discovery Objective:Map the UK Trades Landscape
    • Complete 25+ structured interviews with diverse tradespeople across regions and specialities
    • Analyse 5+ competing solutions to identify market gaps
    • Document 3 primary user personas with validated needs and behaviours
    • Map current tools and workflows used by target users with a deep dive into JTBD
  • Definition Objective: Create an Evidence-Based Product Strategy
    • Develop a comprehensive service blueprint
    • Create user journey maps highlighting key opportunities
    • Define and validate MVP feature set through early low-to-high fidelity user testing
    • Establish clear success metrics for MVP launch
  • Design Objective:Deliver User-Validated MVP Design
    • Design an intuitive mobile-first interface suitable for users with varying technical proficiency
    • Create a component library and design system
    • Achieve 85% task completion rate in usability testing
    • Deliver development-ready UI specifications
  • Strategy Objective:Plan for Growth
    • Define pricing strategy validated through user research
    • Create a 12-month product roadmap
    • Establish a user acquisition strategy targeting 2000 active users
    • Document recommendations for future feature development

Requirements

  • Proven experience in product strategy, user research, and UI/UX design
  • Strong portfolio demonstrating end-to-end digital product design
  • Experience with qualitative research methods and usability testing
  • Expertise in Figma and relevant design tools
  • Track record of designing for users with varying technical abilities
  • Experience mentoring stakeholders in UX/UI principles
  • Excellent stakeholder management and communication skills
  • Startup experience preferred

Timeframe & Location

12-week initial engagement
Remote with travel as needed for user research
Weekly progress reviews with the founding team

Why Adroit?

At Adroit, we are committed to fostering an environment where excellence is not just encouraged—it's expected. We offer the opportunity to work with a team of highly skilled professionals who are passionate about technology and innovation. With a flexible working environment and the support to grow your career, Adroit is the ideal place for ambitious individuals looking to make a significant impact.

Application Process

For consideration, please submit your CV and portfolio, highlighting relevant experience in user research, product strategy, and UI/UX design to hello@adroitcc.io. Join us in redefining how tradespeople and homeowners connect, collaborate, and succeed.

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